About This Policy: JDN Corporate Tech India LLP (“JDN”, “we”, “us”) is committed to delivering quality services. This Refund & Cancellation Policy outlines the conditions under which refunds may be issued, the process for requesting a refund, and the timelines involved. By engaging our services or making any payment to JDN, you confirm that you have read and agree to this policy. This policy is subject to our Terms & Conditions, which take precedence in case of any conflict.
Refund Eligible
Duplicate / erroneous payments and cancellations made before any work has commenced are eligible for a full or partial refund of professional fees.
Non-Refundable
Government statutory fees, third-party charges, and professional fees for work already commenced or completed are strictly non-refundable.
Processing Time
Approved refunds are processed within 7–14 business days to the original payment method, subject to bank processing times.
Section 1
1 Overview & General Principles
JDN Corporate Tech India LLP invests significant professional time, expertise, and resources from the moment a service engagement begins. Our refund policy is structured to be fair to both parties while reflecting the real costs incurred in delivering government licensing, compliance consultancy, and technology services.
- Refund eligibility is determined based on the nature of the service, the stage of work at the time of cancellation, and whether government fees have been paid.
- All refund requests must be submitted in writing via email or WhatsApp within the timelines specified for each service category.
- Government statutory fees paid to regulatory bodies on behalf of clients are strictly non-refundable under all circumstances.
- GST charged on professional fees is non-refundable as it is remitted to the government.
- Refunds, where approved, are processed to the original payment method within 7–14 business days.
Please Note:JDN acts as a facilitator for government licence and registration applications. The approval, rejection, or delay of any application is entirely at the discretion of the relevant government authority. JDN is not liable for such outcomes and refunds cannot be claimed solely on account of application rejection or delay by a government authority.
Section 2
2 Government Licensing & Compliance Services
This section covers services including LMPC Certificate, EPR Authorization, WPC Licence, VNO Licence, APEDA Registration, BIS/CRS Certification, Import Export Code (IEC), Trademark & IP Registration, FSSAI Licence, GST Registration, and all other regulatory compliance services.
Government Fees — Strictly Non-Refundable:Any statutory fees, government filing fees, challan payments, or charges paid to regulatory bodies (BIS, FSSAI, MCA, Trademark Registry, Customs, APEDA, WPC, DoT, etc.) on behalf of the client are 100% non-refundable once paid, regardless of the outcome of the application.
Professional Fees (JDN Consultancy Charges):
- Before Work Commences: If you cancel within 48 hours of payment and before any work has been initiated (no document collection, no drafting, no filing), a full refund of professional fees (excluding GST) will be issued, less a 5% processing charge.
- After Document Collection, Before Filing: If work has commenced (documents collected, review done, drafts prepared) but the application has not yet been filed with the government portal, a refund of up to 50% of professional fees may be considered at JDN's discretion.
- After Application Filing: Once an application has been submitted to the government portal, no refund of professional fees will be issued, as the work is considered complete from JDN's side.
- Application Rejected by Government: Rejection by a government authority does not entitle the client to a refund of professional or government fees. JDN will however assist with re-filing at a discounted fee where applicable and possible.
Section 3
3 Website Development Services
Website development projects are milestone-based. Refund eligibility depends on the stage of the project at the time of cancellation:
| Project Stage at Cancellation | Refund on Professional Fees |
|---|
| Before project kickoff (within 48 hrs of advance payment, no design work started) | Up to 90% refund |
| After kickoff — wireframes / sitemap shared, design not started | Up to 60% refund |
| Design mockups completed & approved, development not started | Up to 30% refund |
| Development in progress (any pages coded) | No refund |
| Website delivered / in testing / live | No refund |
Third-Party Costs:Domain registrations, hosting subscriptions, SSL certificates, premium themes, plugins, stock images, or any third-party software licences purchased on your behalf are non-refundable once procured.
Section 4
4 SEO & Digital Marketing Services
SEO and digital marketing services are ongoing, performance-oriented services. The following refund terms apply:
- Monthly Retainer Plans: Fees paid for the current active month are non-refundable. Cancellation requests must be submitted at least 15 days before the next billing cycle to avoid being charged for the following month.
- One-Time SEO Audit: Once the audit report has been delivered, the fee is non-refundable. If cancelled before delivery and within 48 hours of payment, a 75% refund of the audit fee may be issued.
- Content Creation: Fees for content already written and delivered are non-refundable. Unpublished, undelivered content may qualify for a partial refund at JDN’s discretion.
- Paid Advertising Budgets: Any media spend (Google Ads, Meta Ads, etc.) managed on your behalf is drawn from your pre-approved budget and is non-refundable once deployed. Unused ad budget may be returned subject to platform policies.
No Ranking Guarantee Refunds:Refunds will not be issued on the basis of ranking positions not being achieved within a specific timeframe. SEO results depend on search engine algorithms, competition, and client-side factors beyond JDN’s control.
Section 5
5 Mobile App Development Services
Mobile app development follows a phased approach. Refunds are determined by project stage:
| Project Stage at Cancellation | Refund on Professional Fees |
|---|
| Before kickoff (within 48 hrs, requirements not gathered) | Up to 85% refund |
| After requirements / SRS document prepared, design not started | Up to 55% refund |
| UI/UX design screens completed, development not started | Up to 25% refund |
| Development in progress (any module coded or API integrated) | No refund |
| App delivered / in testing / submitted to App Store or Play Store | No refund |
Apple Developer Account fees, Google Play Console fees, third-party API subscriptions, and cloud infrastructure costs procured for the project are non-refundable once committed.
Section 6
6 E-Commerce Development Services
E-commerce store development refund terms are similar to website development and are governed by project milestones:
- Before Kickoff (within 48 hours): Up to 85% refund of professional fees if no work has commenced.
- After Platform Setup & Theme Installation: Up to 40% refund if catalogue/product upload has not yet begun.
- After Product Catalogue & Payment Gateway Integration: No refund of professional fees.
- Store Live or In Testing: No refund applicable.
Non-Refundable Platform Costs:Shopify subscription fees, WooCommerce / WordPress hosting, domain names, premium themes, paid plugins, Razorpay / PayU / CCAvenue integration setup fees, and any third-party platform costs are non-refundable once committed on your behalf.
Section 7
7 Duplicate & Erroneous Payments
If you have made a duplicate payment or paid an incorrect amount due to a technical error, we will issue a full refund of the duplicate or excess amount:
- Report the duplicate payment within 7 days of the transaction by emailing CONTACT@JDNTECHINDIA.COM with your payment reference number and bank transaction details.
- Upon verification, the duplicate or excess amount will be refunded to the original payment source within 7 business days.
- No deduction or processing fee is charged for confirmed duplicate payments.
Section 8
8 Refund Eligibility Quick Reference
| Service / Item | Refundable? | Conditions |
|---|
| Government statutory / filing fees | Never | Non-refundable once paid to govt. body |
| GST on professional fees | Never | Remitted to government, non-refundable |
| Professional fee — pre-work cancellation (48 hrs) | Yes | Up to 85–90% depending on service type |
| Professional fee — mid-work cancellation | Partial | Based on work completed; 25–60% possible |
| Professional fee — post-delivery cancellation | No | Work completed; no refund |
| Domain / hosting / SSL purchased for client | No | Third-party non-refundable services |
| Shopify / platform subscription | No | Subject to platform’s own refund policy |
| Paid ad budget (Google / Meta) | Partial | Unused budget may be returned per platform rules |
| Duplicate / erroneous payment | Full | Must be reported within 7 days |
| SEO monthly retainer (current month) | No | Cancel 15 days before next billing cycle |
Section 9
9 How to Request a Refund
To initiate a refund request, please follow this process:
1
Submit Written Request
Email your refund request to CONTACT@JDNTECHINDIA.COM with Subject: “Refund Request — [Your Name / Invoice Number]”. You may also send a WhatsApp message to +91 9671715109.
Day 1
2
Provide Required Details
Include: (a) Your full name & registered mobile / email, (b) Invoice number or payment reference, (c) Amount paid & date of payment, (d) Service for which refund is requested, (e) Reason for cancellation / refund request.
Day 1
3
Review & Verification
Our team will review your request, verify the stage of work completed, and assess eligibility as per this policy. We will respond to your request within 3 business days of receipt.
1–3 Business Days
4
Approval & Confirmation
If your refund is approved, you will receive a written confirmation email stating the approved refund amount and expected processing timeline. If declined, we will explain the reason clearly.
3–5 Business Days
5
Refund Credited
Approved refunds are processed to the original payment method (bank transfer / UPI / card). The credit will appear in your account within 7–14 business days depending on your bank’s processing time.
7–14 Business Days
Section 10
10 Refund Processing & Timelines
| Step | Timeline |
|---|
| Acknowledgement of refund request | Within 24 hours (business days) |
| Review & eligibility determination | 1–3 business days |
| Approval / rejection communication | 3–5 business days from receipt |
| Refund initiation (once approved) | Within 2 business days of approval |
| Credit in client’s account (NEFT / UPI) | 5–7 business days after initiation |
| Credit in client’s account (Credit / Debit Card) | 7–14 business days after initiation |
| Duplicate payment refund | Within 7 business days of verification |
Bank Processing:JDN initiates the refund within the stated timelines. The actual credit to your account may take additional time depending on your bank or payment processor. JDN is not responsible for delays caused by banks or payment gateways.
Section 11
11 Non-Refundable Items — Complete List
For absolute clarity, the following items and situations are never eligible for a refund under any circumstances:
- Government statutory fees, challan payments, and filing fees paid to any government body, regulatory authority, or ministry on the client’s behalf.
- GST / Goods and Services Tax charged on any professional fee or service invoice.
- Domain registration fees, web hosting subscriptions, SSL certificate fees, and any recurring third-party platform subscriptions procured for the client.
- Premium WordPress themes, WooCommerce plugins, Shopify app subscriptions, or any licensed digital product purchased on the client’s behalf.
- Apple Developer Program fees, Google Play Console registration fees, or any app marketplace fees.
- Paid advertising budgets (Google Ads, Meta / Facebook Ads, LinkedIn Ads) already deployed or committed to ad platforms.
- Professional fees for work already completed, delivered, or submitted, regardless of client satisfaction with the outcome.
- Any service where more than 60 days have elapsed since payment without a refund request being raised.
- Consultation fees for paid advisory sessions or strategic consultancy hours already consumed.
- Licence applications rejected by government authorities for reasons beyond JDN’s control (incomplete information provided by client, policy changes, etc.).
Section 12
12 Dispute Resolution
In the event of a dispute regarding a refund decision, the following process applies:
- Step 1 — Internal Escalation: Contact our senior management team at CONTACT@JDNTECHINDIA.COM with “Refund Dispute” in the subject line. We will review your case within 5 business days.
- Step 2 — Mediation: If unresolved after internal review, both parties agree to attempt resolution through good-faith negotiation within 30 days of the written dispute notice.
- Step 3 — Arbitration: Unresolved disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be New Delhi. The language of arbitration shall be English.
This policy and any disputes arising from it shall be governed by the laws of India, with exclusive jurisdiction vested in the courts at New Delhi.
Section 13
13 Frequently Asked Questions
My LMPC / BIS / FSSAI application was rejected. Can I get a refund?
No. Government application rejection does not entitle you to a refund of professional fees or government statutory fees. JDN’s professional work was completed when the application was filed. However, we will assist you in understanding the rejection reason and guide you on re-applying, often at a discounted professional fee for the re-submission.
I changed my mind about building a website. Can I cancel and get a refund?
Yes — but only if you cancel within 48 hours of making the advance payment and before any design or development work has been initiated. In that case, up to 90% of the advance (excluding GST) will be refunded. After design work has begun, only partial refunds apply based on project progress. Once development starts, no refund is available.
I paid twice by mistake. What do I do?
Email us immediately at
CONTACT@JDNTECHINDIA.COM or WhatsApp +91 9671715109 with your payment details (transaction ID, bank reference, amount, date). Upon verification, the duplicate amount will be fully refunded within
7 business days at no charge.
I am unhappy with the quality of work delivered. Can I get a refund?
Quality concerns should be raised with our team immediately. We are committed to resolving all quality issues through revisions within the agreed scope. Refunds are not issued for subjective dissatisfaction with delivered work. If there is a clear failure to deliver the agreed scope of work, please escalate to
CONTACT@JDNTECHINDIA.COM for review.
How will I receive the refund?
Approved refunds are credited to the original payment source — the same bank account, UPI ID, or card used for payment. We do not issue refunds via cash or cheque. If the original payment method is no longer active, please provide alternative bank account details (IFSC + account number) in writing.
Can I cancel my SEO service mid-month and get a refund for the unused days?
No. Monthly SEO retainer fees are charged for the entire month and are non-refundable on a pro-rata basis. To avoid being billed for the next month, submit a cancellation request at least 15 days before your next billing date. The service will continue until the end of the current paid period.
Section 14
14 Contact Us for Refund Queries
For any questions about this Refund Policy or to initiate a refund request, please contact us through any of the following channels:
| Channel | Details | Response Time |
|---|
| Email | CONTACT@JDNTECHINDIA.COM | Within 24 hours (business days) |
| WhatsApp | +91 9671715109 | Within a few hours (Mon–Sat, 9 AM–7 PM) |
| Phone | +91 9671715109 | Mon–Sat: 9:00 AM – 7:00 PM IST |
| Office | 107 A, B-9, ITL Twin Tower, NSP, New Delhi – 110034 | By appointment |
Always Include in Your Refund Email:Invoice number · Payment reference / transaction ID · Amount paid · Date of payment · Service name · Reason for refund request
Have Questions About Our Policy?
Our team is happy to clarify any aspect of this Refund Policy before you engage our services. We believe in complete transparency — please reach out anytime.
